Verizon’s new system aims to speed up transaction times in stores


If you’ve ever spent what felt like hours at Verizon while completing a transaction, there is good news. The nation’s largest carrier has started rolling out a new system to its stores that will speed up transaction times. Called Flex Flow, the new process is designed to save time for Verizon customers. According to David Small, executive VP of wireless operations at Verizon, Big Red is seeing a drop in transaction time with Flex Flow.

Flex Flow is supposed to change the customer experience by having the Verizon rep skip over the customer’s entire account and focus immediately on the reason …