HTC says that it is working to resolve issues that cropped up with Vive pre-orders earlier this week, when customers saw orders cancelled after the $ 800+ charge was declined by some financial institutions. HTC says that they have already reinstated some orders that had been cancelled due to these issues.
In a statement, an HTC spokesperson said:
While fulfilling this week’s orders for HTC Vive, a limited number of individuals were affected by auto cancellations due to processing issues with financial institutions. We’re actively working to resolve this, and have already reinstated orders for some customers. We want to assure our customers that we’ll work with them to process their payment so they can receive their Vive when they were expecting it. If you pre-ordered a Vive, we encourage you to contact your financial institution to notify them of upcoming charges.
Shipping for the HTC Vive is expected to begin next week. If you’ve experienced an auto cancellation for your order, you can contact your financial institution, and can 888.216.4736 to contact HTC directly about your order.